GENERAL TERMS AND CONDITIONS

§ 1 . Validity of the GTC

(1) These General Terms and Conditions for Guest Accommodation apply to contracts for the rental of holiday flats for accommodation as well as all other services and deliveries provided by the provider for the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions.

(2) The subletting or re-letting of the holiday flat provided and its use for purposes other than residential purposes require the prior written consent of the provider.

(3) The guest's terms and conditions shall only apply if these have been agreed in advance. Deviations from these terms and conditions are only effective if the provider has expressly confirmed them in writing.

§ 2 . Accommodation contract

(1) The accommodation contract is concluded when the provider confirms the guest's booking enquiry by telephone or in writing by post, e-mail and/or fax and thus accepts the booking (acceptance of application).

(2) The contractual partners are the provider and the guest. If a third party has ordered on behalf of the guest, he is liable to the provider together with the guest as joint debtor for all obligations arising from this contract, provided that the provider has a corresponding declaration from the third party.

(3) The guest is obliged to check the booking confirmation for accuracy. If the content of the booking confirmation deviates from the booking enquiry and the guest does not raise objections to this immediately (within 24 hours), the content of the booking confirmation shall be deemed to have been contractually agreed.

§ 3 . Services, prices, payment, offsetting

(1) The provider is obliged to keep the holiday flat booked by the guest available and to provide the agreed services. The holiday flat corresponds to the furnishing standard of an average rented flat. The provider only assumes a guarantee for expressly promised equipment features, but not for the subjective quality of the equipment (e.g. ventilation).

(2) The guest is obliged to pay the provider's applicable or agreed prices for the provision of the holiday flat and the other services used by him. This also applies to services and expenses of the provider to third parties arranged by the guest.

(3) The guest is obliged to provide truthful information about the number of persons occupying the holiday flat. The holiday flat is available for a maximum of the number of persons stated in the booking confirmation in accordance with § 2 (1). Occupancy by a greater number of persons requires the prior written consent of the holiday apartment provider. In this case, the price for the provision of the holiday flat shall be increased to the price generally charged by the provider for the corresponding occupancy.

(4) If the period between conclusion and fulfilment of the contract exceeds four months and the price generally charged by the provider for such services increases, the provider may increase the contractually agreed price appropriately, but by no more than 10%.

(5) Payment of the price agreed for the provision of the holiday flat and for the other services agreed with the guest is due at the latest on the day of arrival when the keys are handed over. Payment must be made in cash at this time, unless the provider has expressly agreed to a different method of payment with the guest. EC and credit cards cannot be accepted as means of payment on site.

(6) The provider reserves the right to demand a reasonable advance payment from the guest prior to arrival for the price agreed for the provision of the holiday flat and the other services agreed with the guest. If an advance payment is requested with the booking confirmation in accordance with § 2 para. 1, this is due on the 8th day after the booking confirmation is sent. If the provider is unable to record receipt of payment by the 8th day after sending the booking confirmation, and if payment is not made even after a reasonable grace period set by the provider with a threat of refusal has expired, the provider is entitled to withdraw from the contract; he must inform the guest of this in writing. § Section 5 (3) shall then apply accordingly with the proviso that the 8th day after the transmission of the booking confirmation shall be deemed the day of cancellation.

(7) The guest may only offset an undisputed or legally established claim against a claim of the provider.

§ 4 . General rights and obligations; house rules

(1) The guest must treat the holiday flat and its inventory with care. The guest is obliged to comply with the house rules. From 10.00 p.m. to 6.00 a.m. the night's rest applies. During this time, special consideration must be given to other residents and neighbours. TV and audio equipment must be set to room volume.

(2) For the duration of the rental of the holiday flat, the guest is obliged to keep windows and doors closed when leaving the holiday flat, to set all radiators to a low setting and to switch off lights and technical devices.

(3) The accommodation of pets of any kind in the holiday flat is only permitted with the prior written consent of the provider. The provider may charge a reasonable surcharge for the accommodation of animals. If animals are accommodated without the prior consent of the provider, the provider may charge a cleaning fee of up to € 200.00 (net).

(4) There is a general smoking ban in the holiday flat. In the event of non-compliance, the provider may charge a cleaning fee of up to € 200.00 (net). Smoking is only permitted outside the building.

(5) Internet use is permitted after the conclusion of an internet usage agreement, stating the passport number, provided this does not contravene the statutory provisions. Criminal offences (in particular illegal downloads, page views) will be reported to the police and prosecuted. The guest alone is liable for any unauthorised use of the Internet.

(6) The installation and/or attachment of materials for decoration or similar is not permitted in the holiday flat. The guest shall be solely liable for any decorations or the like that are nevertheless installed and/or attached and shall indemnify the provider against claims by third parties. The guest is also obliged to compensate for any damage caused by the installation or attachment of decorations or similar.

(7) The provider has the right of access to the holiday flat at any time, especially in the event of imminent danger. When exercising the right of access, due consideration must be given to the guest's legitimate interests. The provider shall inform the guest about the exercise of the right of access in advance, unless this is unreasonable or impossible for him according to the circumstances of the individual case.

§ 5 . Withdrawal from the contract (cancellation)

(1) Cancellation by the guest of the contract concluded with the provider requires the written consent of the provider. If this is not given, the agreed price from the contract must be paid even if the customer does not utilise contractual services. This shall not apply in the event of a delay in performance on the part of the provider or an impossibility of performance for which the provider is responsible.

(2) The guest may only withdraw from the contract without triggering payment or compensation claims by the provider if the possibility of cancellation by a certain date has been agreed in writing between the guest and the provider. The guest's right of cancellation shall expire if he does not exercise his right of cancellation in writing vis-à-vis the provider by the agreed date, unless there is a case of delay in performance on the part of the provider or an impossibility of performance for which he is responsible.

(3) The guest is entitled to cancel up to 30 days before arrival without triggering payment or compensation claims by the provider, otherwise in accordance with the following conditions: Cancellation no later than - Amount of the accommodation price to be paid when cancelling 5 to 9 days before arrival 80%; < 5 days before arrival 100%. Cancellations must be made in writing to the provider, unless the provider agrees to a verbal cancellation. The day of cancellation is the day on which the provider receives the cancellation.

(4) If the guest does not make use of the holiday flat, the provider shall offset the income from renting the holiday flat to other parties as well as the expenses saved.

(5) If the guest does not appear on the day of arrival by 11:59 p.m. at the latest or by 60 minutes after a later time agreed in accordance with § 7 (1) at the latest without having cancelled, the contract shall be deemed cancelled. Paragraph 3 shall apply accordingly. In addition, the provider may charge the guest an administration fee of € 100.00 (net).

(6) If the guest's right to withdraw from the contract within a certain period has been agreed in writing in accordance with paragraph 2, the provider is entitled to withdraw from the contract during this period if there are enquiries from other guests about the contractually booked holiday flat and the guest does not waive his right of withdrawal upon enquiry by the provider.

(7) Furthermore, the provider is entitled to withdraw from the contract for objectively justified reasons or to terminate it extraordinarily if, for example, a) force majeure or other circumstances for which the provider is not responsible make it impossible to fulfil the contract, b) the holiday flat was booked with misleading or false information about material facts, e.g. b) the holiday apartment has been booked under misleading or false statements of material facts, e.g. in the person of the guest or with regard to the purpose or occupancy or with regard to the accommodation of animals, c) the holiday flat is used for purposes other than residential purposes, d) the provider has reasonable grounds to believe that the use of the service would endanger the safety or peace of other guests or neighbours or the reputation of the provider in the public eye, e.g. if the holiday apartment is used for purposes other than residential purposes.

(8) The provider must inform the guest immediately of the exercise of the right of cancellation or termination. In cases of para. 7 a), the provider shall immediately refund any rental payments and/or advance payments already made. In the event of justified cancellation or justified termination by the provider, the guest shall not be entitled to compensation. The guest must compensate the provider for all damages for which he is responsible due to cancellation or extraordinary termination in accordance with paragraph 7.

§ 6 . Liability; limitation period

(1) The provider is liable for his obligations under the contract. Liability is limited to wilful intent and gross negligence on the part of the Provider, if and insofar as the Provider does not have unlimited liability under the statutory provisions. Should disruptions or defects occur in the provider's services, the provider shall endeavour to remedy the disruption or defect upon knowledge thereof or upon immediate complaint by the guest. The guest is obliged to make reasonable efforts to remedy the disruption or defect and to minimise any possible damage.

(2) The provider is not liable for items brought in by the guest; they are not considered items brought in within the meaning of §§ 701 f. BGB. Liability of the provider according to these regulations is therefore expressly excluded. This also expressly applies to valuables that the guest keeps and/or leaves in the holiday flat.

(3) The guest is liable for all damage that he, his fellow travellers or his visitors have culpably caused in the house of the holiday flat, in the holiday flat and/or to the inventory of the holiday flat. Private liability insurance is recommended for the guest. The guest is obliged to notify the provider of any damage immediately. This applies in particular to damage that may also affect other flats in the house (e.g. water damage, fire damage).

(4) The guest's claims shall become time-barred after six months, unless the provider is liable for wilful intent. Claims of the provider expire within the respective statutory period.

§ 7 . Arrival and departure, handing over of keys; delayed evacuation

(1) The holiday flat is regularly available from 4.00 pm on the day of arrival. Arrival before 4.00 p.m. may also take place if this has been expressly agreed in advance with the provider.

(2) The guest is obliged to be able to present a valid identity card or passport to the provider on arrival.

(3) The provider may require the payment of a deposit of € 150.00 upon arrival. The provider shall refund this deposit if the holiday flat is vacated on time and all keys are returned on the day of departure, unless otherwise agreed with the guest and provided that the holiday flat has not suffered any damage for which the guest is responsible. In the event of further damage to the holiday flat and/or the inventory, the guest shall pay the amount of money required for compensation in cash on site (§ 249 para. 2 BGB).

(4) On the day of departure, the guest must vacate the holiday flat by 10.00 a.m. at the latest. If the holiday flat is vacated late, the provider is entitled to an additional payment from the guest. This amounts to: a) € 50.00 (net) if the holiday apartment is vacated after 10.00 am but before 1.00 pm; b) 100 % of the agreed accommodation price/night if the holiday apartment is vacated after 1.00 pm. In addition, the provider is entitled to compensation for all further damages incurred as a result of late eviction.

(5) The eviction pursuant to paragraph 4 shall only be deemed to have been effected when all keys have been handed over to the provider or his representative. For this purpose, the guest may, if this has been expressly agreed with the provider in advance, leave all keys in the respective key box of the holiday flat and close the flat door. The guest is obliged to ensure that the flat door is properly locked.

(6) If one or more keys are lost, the guest must pay the provider compensation for their replacement and, if necessary, for the installation of new locks.

§ 8 . Data protection

The personal data provided by the guest will not be passed on to third parties by the landlord unless this is necessary for the fulfilment of the contract.

§ 9 . Final provisions

(1) Amendments or additions to the contract, the acceptance of the application or these General Terms and Conditions should be made in writing. Unilateral amendments or additions by the guest are invalid.

(2) The place of fulfilment and payment is Germany. The place of jurisdiction for tenancy law is the district court of Königs Wusterhausen.

(3) The contract shall be governed exclusively by the law of the Federal Republic of Germany.

(4) These General Terms and Conditions of Accommodation are intended for the personal use of the guest only. Commercial use by third parties is expressly prohibited.

(5) Should any of the above provisions be or become invalid or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the purpose of the provision to be replaced. In all other respects, the statutory provisions shall apply.